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Frequently Asked Questions

ELO Drinking Water

Drinking Guide

What is ELO Drinking Water?

ELO Drinking Water is water that is produced in Singapore utilising a revolutionary treatment system which produces drinking water that has a rich yet stable oxygen content. Oxygen, in such a stable and bound form, is easily absorbed by the body. ELO Drinking Water is preservative and additive free, and is the result of more than 10 years of water science developed in Europe.

Why is oxygen important to the human body?
Have there been any studies conducted on ELO Drinking Water?
Is there a risk of increasing free radicals (contributing to oxidative stress) by consuming ELO Drinking Water?
How much ELO Drinking Water should I be consuming every day?
How long do I have to drink to feel the effects of ELO Drinking Water?
Should I replace my daily intake of water entirely with ELO Drinking Water?
Can I boil or microwave ELO Drinking Water before drinking?
Can I keep ELO Drinking Water in the fridge to chill before drinking?
Can I freeze ELO Drinking Water?
Can I mix ELO Drinking Water with milk powder?
Can I make coffee/ tea/ other beverages with ELO Drinking Water?

Storage

What is the shelf life of ELO Drinking Water?
What is the optimum storage temperature for ELO Drinking Water?
How long does ELO Drinking Water remain effective after opening?
Is there a recycling programme for the empty ELO bottles?

ELO Skincare

ELO skincare products include ELO Gel+, ELO Gold Essence, ELO Intense OMoisturiser and ELO Revitalising OEye Serum.

General User Guide

How are ELO skincare products made?
What is the ELO skincare regime?
Can ELO skincare products be used along with other skincare products like sun-screen, make up, etc?
Will ELO skincare products interact with other facial products or be rendered inert when used with certain ingredients?
Are there any side effects of using ELO skincare products?

ELO Gel+ User Guide

What is ELO Gel+?
How many times should I apply ELO Gel+ throughout the day?
Can I use ELO Gel+ as a substitute for my moisturiser since it optimises the skin’s moisture balance?
Can ELO Gel+ be applied around the eyes?
How soon will I notice the effects of ELO Gel+?
My skin does not feel moisturised after application. Is the product working?

ELO Gold Essence User Guide

What is ELO Gold Essence?
What are gold nanoparticles?
How many times should I apply ELO Gold Essence throughout the day?
Can ELO Gold Essence be used on skin with eczema or rash?
How is ELO Gold Essence different from ELO Gel+?
There is no trace of glittering after applying ELO Gold Essence. How do I know that there are gold particles in the product?

ELO Intense OMoisturier User Guide

What are the benefits of ELO Intense OMoisturiser?
How should I apply ELO Intense OMoisturiser?
How many times should I apply ELO Intense O2 Moisturiser throughout the day?
Does applying ELO Intense OMoisturiser leave any lingering stickiness on my face?

ELO Revitalising OEye Serum User Guide

What are the benefits of ELO Revitalising OEye Serum?
How should I apply ELO Revitalising OEye Serum?
How many times should I apply Revitalising O2 Eye Serum throughout the day?

Storage

What is the shelf life of ELO Skincare products?
Can ELO Skincare products be kept in the refrigerator?
What is the ideal storage condition of ELO Skincare products?

Order

Where can I purchase ELO products in Australia?
What are the payment methods?

Delivery

What is the delivery charge?
What is the typical delivery lead-time upon placement of order?
What is the minimum order for free delivery?
Is self-collection mode available? If so, where can I collect my purchases from?
What are the delivery time-slots available for selection? Do you deliver on Weekends and/or Public Holidays?
Do you deliver to any location in Australia?
Do you deliver out of Australia?
Can I reschedule my delivery if I have missed the delivery?

E. Returns and Refunds

What is the return/refund policy?